Course curriculum

    1. Studio History, Culture, and Values

    2. Studio Intro Quiz

    1. How to Win With Emily - Administrative

    2. How to Win with You

    1. Customer Service Principles

    2. Reading and Adding to the Front Desk Shift Log

    3. The Front Desk Email Inbox

    4. Answering Customer Emails

    5. The Front Desk Handbook as a Resource

    1. Overview of the Momence Software from the Front Desk Account

    2. Understanding Customer Profiles in Momence

    3. Sending Invite Links to Clients to Join Classes

    4. Checking Students into Class as They Arrive

    5. Registering a Walk-In to A Class

    6. When a Client Wants to Try the First Week of a Session as a Drop-In

    7. Issuing Refunds to a Client's Credit Card

    8. Issuing a Refund to a Client's Credit Card

    1. Filming Best Practices

    2. Taking a Look at Class Clips - What are We Looking For?

    1. Clients with Credits on Their Accounts

    2. Splitting Payments for Clients

About this course

  • Free
  • 42 lessons
  • 3.5 hours of video content